Bhappu, A. & Helm, S., 2019, Advances in Service Science - Proceedings of the 2018 INFORMS International Conference on Service Science. Yang, H. & Qiu, R. (eds.). Springer Science and Business Media B.V., p. 73-819 p. (Springer Proceedings in Business and Economics).
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution