Personal profile
Personal Profile
I am an Assistant Professor of Human Systems Engineering and the Director of the Automation Design Advancing People and Technology (ADAPT) Laboratory. In addition to my faculty role, I am an affiliate researcher of the Center for Human, AI, and Robot Teaming (CHART), part of the Global Security Initiative at Arizona State University. I also previously served on the National Academies of Sciences, Engineering, and Medicine Panel on Human Factors Science at the Army Research Laboratory.
I received my Ph.D. and M.S. in Industrial and Systems Engineering from the University of Wisconsin-Madison, with a concentration in Human Factors and Ergonomics and minor in Health Systems. Prior to graduate school, I worked in various industries, including smart medical devices and at an education startup. I received my B.S. in Psychology and Philosophy at the University of Illinois at Urbana-Champaign.
Research Interests
I study how cyber-human, human-agent, and sociotechnical systems impact human cognitive and social capabilities, cooperation, teamwork, and decision-making performance. I do this by constructing microworld environments to test various scenarios in which people interact with technology, and to evaluate system performance considering how people respond to the technology. This research is critical because the future of work will increasingly involve the need for people to collaborate through and with autonomous systems, artificial intelligence, robots, and other advanced automation systems.
My research laboratory (ADAPT LAB) is equipped to conduct mixed methods field research and data analytics in simulated virtual environments to advance our understanding of how people, automation, and organizational processes can improve productivity, quality, and safety in our world. Our main research interests include:
Education/Academic qualification
Industrial and Systems Engineering (Human Factors and Ergonomics concentration and Health Systems minor), Ph.D. and M.S., University of Wisconsin
Award Date: Jul 15 2016
Psychology and Philosophy, B.S., University of Illinois
Research interests
- Human Factors
- Healthcare Systems
- Trust
- Autonomous Systems
- Resilience Engineering
- Sociotechnical Systems
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Collaborations and top research areas from the last five years
Grants
- 8 Finished
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Testing Responsivity as a Unifying Signal of Trust Measurement and Evaluation
Chiou, E. (PI) & Mancenido, M. (CoI)
DOD: Chief Digital and Artificial Intelligence Office (CDAO)
1/16/24 → 9/7/25
Project: Research project
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SCC-PG: Getting the Edge on Data-Driven Self-Managed Care: A focus on Older Veterans in Arizona
Chiou, E. (CoI), Coon, D. (CoI), Roberts, N. (CoI), Zhao, M. (PI) & Yang, Y. (CoI)
National Science Foundation (NSF)
5/1/23 → 4/30/24
Project: Research project
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CHAT subaward from MIT LL
Chiou, E. (PI)
OTHER: Domestic Non-ABOR University
10/1/22 → 9/30/23
Project: Research project
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A Testbed for Research on Distributed Human, Artificial Intelligence and Robot Teaming
Cooke, N. (PI), Gharavi, L. (CoI), Zhang, W. (CoI), Berman, S. (CoI), Zhang, Y. (CoI), Kambhampati, S. (CoI) & Chiou, E. (CoI)
DOD-NAVY: Office of Naval Research (ONR)
5/1/20 → 10/31/21
Project: Research project
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RAISE: C-Accel Pilot - Track B2 (National Talent Ecosystem): Safe Skill-Aligned On-The-Job Training with Autonomous Systems
Srivastava, S. (PI), Kambhampati, S. (CoI), Cooke, N. (CoI), VanLehn, K. (CoI), Bowman, D. (CoI), Chiou, E. (CoI) & Michael, K. (CoI)
National Science Foundation (NSF)
9/1/19 → 5/31/21
Project: Research project
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Trusting machine teammates: The role of personifying and objectifying language in team communication
Cohen, M. C., Chiou, E. K. & Cooke, N. J., Feb 27 2026, In: Interaction Studies. 26, 2, p. 200-228 29 p.Research output: Contribution to journal › Article › peer-review
1 Link opens in a new tab Scopus citations -
An Online Contraception Decision Aid for Transgender and Gender-Nonconforming Persons Assigned Female at Birth
Wang, D., Brian, J., Chiou, E., Martin, M. & Chen, D. G., Aug 7 2025, MEDINFO 2025 - Healthcare Smart x Medicine Deep: Proceedings of the 20th World Congress on Medical and Health Informatics. Househ, M. S., Tariq, Z. U. A., Al-Zubaidi, M., Shah, U. & Huesing, E. (eds.). IOS Press BV, p. 1738-1739 2 p. (Studies in Health Technology and Informatics; vol. 329).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
Open Access -
A work system team perspective for AI in higher education
Mueller, B. & Chiou, E. K., 2025, In: Communication Education. 74, 1, p. 84-103 20 p.Research output: Contribution to journal › Comment/debate › peer-review
4 Link opens in a new tab Scopus citations -
Data quality in crowdsourcing and spamming behavior detection
Ba, Y., Mancenido, M. V., Chiou, E. K. & Pan, R., Sep 2025, In: Behavior Research Methods. 57, 9, 251.Research output: Contribution to journal › Article › peer-review
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Impact of EXplainable AI on Trust Evolution with AI Error Severity: Comparing Similar Instances and Saliency Map in a Baggage Screening Task
Wang, Y., Zhao, J., Ba, Y., Mancenido, M. V., Chiou, E. K. & Maciejewski, R., 2025, (Accepted/In press) In: International Journal of Human-Computer Interaction.Research output: Contribution to journal › Article › peer-review
1 Link opens in a new tab Scopus citations
Press/Media
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Study Results from Arizona State University in the Area of Human-Computer Interaction Reported (Impact of Explainable Ai On Trust Evolution With Ai Error Severity: Comparing Similar Instances and Saliency Map In a Baggage Screening Task)
Maciejewski, R., Chiou, E. & Mancenido, M.
11/4/25
1 item of Media coverage
Press/Media: Press / Media
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Findings from Arizona State University Provide New Insights into Machine Learning (Data quality in crowdsourcing and spamming behavior detection)
Pan, R., Chiou, E. & Mancenido, M.
9/17/25
1 item of Media coverage
Press/Media: Press / Media
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New Human Factors and Ergonomics Study Results from Arizona State University Described (Examining the Ethical Considerations of Humanitarian Drones)
9/11/24
1 item of Media coverage
Press/Media: Press / Media
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Researcher at Arizona State University Zeroes in on Human Factors and Ergonomics (Investigating the Impact of User Interface Designs on Expectations About Large Language Models' Capabilities)
8/30/24
1 item of Media coverage
Press/Media: Press / Media
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No one left behind: AI-enabled support for aging vets
Roberts, N., Maciejewski, R., Coon, D., Zhao, M., Chiou, E. & Yang, Y.
6/14/24
1 item of Media coverage
Press/Media: Press / Media