Implications of Text Chat for Air Crew Communication and Coordination

Crew coordination is related to communication in that it involves the timely and effective passing of information from one team member to another which is often accomplished through explicit communication (Gorman, Amazeen and Cooke, 2010). For effective coordination, timing is of the essence and timing mistakes can mean the difference between effective and ineffective team performance. For example, communication about the presence of another aircraft on a potential collision course with one’s own aircraft is communication that is needed sooner rather than later.