Servant Leadership, Procedural Justice Climate, Service Climate, Employee Attitudes, and Organizational Citizenship Behavior: A Cross-Level Investigation

Fred O. Walumbwa; Chad A. Hartnell; Adegoke Oke

doi:10.1037/a0018867

Servant Leadership, Procedural Justice Climate, Service Climate, Employee Attitudes, and Organizational Citizenship Behavior: A Cross-Level Investigation

Fred O. Walumbwa, Chad A. Hartnell, Adegoke Oke

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609 Scopus citations

Abstract

This study tests the influence of servant leadership on 2 group climates, employee attitudes, and organizational citizenship behavior. Results from a sample of 815 employees and 123 immediate supervisors revealed that commitment to the supervisor, self-efficacy, procedural justice climate, and service climate partially mediated the relationship between servant leadership and organizational citizenship behavior. Cross-level interaction results revealed that procedural justice climate and positive service climate amplified the influence of commitment to the supervisor on organizational citizenship behavior. Implications of these results for theory and practice and directions for future research are discussed.

Original language	English (US)
Pages (from-to)	517-529
Number of pages	13
Journal	Journal of Applied Psychology
Volume	95
Issue number	3
DOIs	https://doi.org/10.1037/a0018867
State	Published - May 2010

Keywords

Climate
Cross-level research
Leadership
Organizational citizenship behavior
Servant leadership

ASJC Scopus subject areas

Applied Psychology

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10.1037/a0018867

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Servant Leadership, Procedural Justice Climate, Service Climate, Employee Attitudes, and Organizational Citizenship Behavior: A Cross-Level Investigation

Abstract

Keywords

ASJC Scopus subject areas

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