The Effects of Auditors&#x2019; Quality and Peripheral Services on Client-Firms&#x2019; Satisfaction in ISO 9001 Quality System Auditing

Daniel Prajogo; Janto Haman; Adegoke Oke

doi:10.1109/TEM.2022.3230419

The Effects of Auditors’ Quality and Peripheral Services on Client-Firms’ Satisfaction in ISO 9001 Quality System Auditing

Daniel Prajogo, Janto Haman, Adegoke Oke

Supply Chain Management

Research output: Contribution to journal › Article › peer-review

Abstract

Furthermore, our findings show that the effects are moderated by process complexity in client firms. This study complements previous studies on ISO 9001 which have largely been focused on the implementation of the standard and its associated outcomes. The study provides practical insights and guidance for certification bodies in terms of client-firms. valuation of and satisfaction with the auditing services that the certification bodies provide.

Original language	English (US)
Pages (from-to)	1-12
Number of pages	12
Journal	IEEE Transactions on Engineering Management
DOIs	https://doi.org/10.1109/TEM.2022.3230419
State	Accepted/In press - 2022

Keywords

Auditors
Business
Complexity theory
ISO 9001
ISO Standards
Industries
Quality management
Standards
Task analysis
complexity
satisfaction
services

ASJC Scopus subject areas

Strategy and Management
Electrical and Electronic Engineering

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10.1109/TEM.2022.3230419

Cite this

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abstract = "Furthermore, our findings show that the effects are moderated by process complexity in client firms. This study complements previous studies on ISO 9001 which have largely been focused on the implementation of the standard and its associated outcomes. The study provides practical insights and guidance for certification bodies in terms of client-firms. valuation of and satisfaction with the auditing services that the certification bodies provide.",

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author = "Daniel Prajogo and Janto Haman and Adegoke Oke",

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year = "2022",

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PY - 2022

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The Effects of Auditors’ Quality and Peripheral Services on Client-Firms’ Satisfaction in ISO 9001 Quality System Auditing

Abstract

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this

The Effects of Auditors&#x2019; Quality and Peripheral Services on Client-Firms&#x2019; Satisfaction in ISO 9001 Quality System Auditing

Abstract

Keywords

ASJC Scopus subject areas

Access to Document

Other files and links

Fingerprint

Cite this

The Effects of Auditors’ Quality and Peripheral Services on Client-Firms’ Satisfaction in ISO 9001 Quality System Auditing